The guest receives an automated welcome email before the arrival date with the invitation link to check in online. When clicking the link, the guest will be taken through a simple registration process where they will fill in all the necessary profile information to proceed with the registration. All the information will be also automatically sent to PMS.

The guest will be asked to upload a photo of their document and also add a digital signature. Depending on the PMS system this information will be either directly sent to the PMS or the information will be stored in the Hotelbuddy Assistant.

The guest will be offered a possibility to upgrade their room, if there are higher room categories available. Hotelbuddy Assistant will check the real-time availability and will only offer room categories that are available for the entire stay.

The guest will be offered to book extra services from the list of available services, pre-defined in the Hotelbuddy Assistant.

After registration and adding preferred enchantments to the stay the guest will be asked to pay the outstanding invoice using one of our 3D-secure payment gateway partners. We also allow the guest to change the billing address of the invoice, should they require an invoice to a company name instead.

The guest will be asked their arrival information and they can also add any special requests or comments to their stay, which will be visible both in the PMS as well as the Hotelbuddy Assistant.

Once the registration process is completed then the guest will be taken to Hotelbuddy Dashboard (web based application, no installation required) where they can already chat with the hotel staff any time, any place. Before, during and after their stay.

This enables your guests to access necessary information and offers any time, any place. Before, during and after their stay.

On the arrival day the guest will receive a notification once there are rooms available in their selected room category. Depending on the hotel´s preference the guest will be allowed to select their own room and also upgrade for a special price, if the rooms are available.

Once the room number has been assigned to the guest, the guest can activate their digital room key[KS1] and enter the room and different hotel areas just by using their smartphones. The room keys can be also multiplied and shared by other guests.

In addition to sharing a digital room key with the other room guests, you can share the whole room access with them so they can also chat with the hotel staff, order room service, cast their phones and book services.

Casting your device to TV is effortless with our solution and is done using in-room chrome-cast devices which are easy to use.

Chat with the hotel staff is enabled throughout the guest journey. The guests can easily ask information, send requests and give feedback to the hotel staff from their smartphones. The hotel staff is also able to send the guest information, important notices and ask questions through the chat.

The guests will be able to order room service through the Hotelbuddy Dashboard Room Service module, which is an interactive module connected to Hotelbuddy Kitchen Assistant showing the delivery times and statuses and out of stock inventory in real time. The orders will be automatically posted to the guest room bill and order history is available through the Hotelbuddy Assistant and Hotelbuddy Dashboards.

This enables your guests to access necessary information and offers any time, any place. Before, during and after their stay.

The user can always check their hotel invoice at any point of the stay.

On the departure day the guest will be able to check out from the room, using their smartphone. Before check out the guest will be able to check their folio and post any additional items or services consumed (for example minibar) by them. Once the folio has been checked and confirmed by the guest, they will be directed to pay securely, using one of our authorized payment platforms.

The guest will be sent a questionnaire with carefully selected questions to give the most useful feedback to the hotel and Hotelbuddy will advise the unhappy guests to contact the hotel directly, in order to give the hotel opportunity to resolve any complaints as fast and efficiently as possible.

The hotel can send customized thank you emails to the guests, inviting them back for another stay and offering special discounts or promo codes for next stays.

Chat with the hotel staff is enabled throughout the guest journey. The guests can easily ask information, send requests and give feedback to the hotel staff from their smartphones. The hotel staff is also able to send the guest information, important notices and ask questions through the chat.