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HotelBuddy Benefits

A Win-Win For Everyone!

HotelBuddy is designed to deliver benefits for both your guests and your hotel.

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For guests, it means a seamless experience from check-in to check-out: no queues, no stress, and full control of their stay through a convenient, no-download app. They’ll enjoy faster service, instant communication, and personalized touches that make their stay memorable.

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For your hotel, it’s about boosting efficiency and profitability—automated processes save time, reduce staff workload, and eliminate manual errors. You’ll increase revenue with smart upsells and extra services, enhance sustainability with paperless operations, and win with a stronger reputation and higher guest satisfaction.

A Complete Digital Guest Journey

hospitality trends 2025

Guests receive a link to complete online check-in, explore upgrades, and book extra services, ask any questions via chat, and prepay ensuring a smooth and hassle-free arrival experience.

Pre-Arrival

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Guests can access hotel info, chat with staff, order services, open doors, cast content to the TV, and manage their stay entirely from their smartphones.

During The Stay

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Online checkout allows guests to settle their bills, receive invoices, and provide feedback—all with just a few clicks, eliminating front desk queues.

Departure

Thanks to automation and optimisation HotelBuddy contributes to

Streamlined Operations & Front Desk Efficiency

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Increase Front Desk Efficency

  • Simplifies check-in and check-out with fully contactless solutions, eliminating queues and dependency on staff.

  • Saves everyones time: HotelBuddy check-in takes 2-3 minutes for the guest and no time for reception as the guest details and payment details are sent directly to the PMS.  

  • Automates repetitive tasks like data entry, freeing up staff to provide better guest service.

  • Reduces manual errors.

  • Eliminates messy, unsafe paper archives that require constant management. Online keys and guest movements are trackable improving safety.

  • Alleviates staff shortage issues, increased employee retention due to lower stress and higher job satisfaction. 

 

On average 60% of the guests who receive online check-in invitation decide to check in online. 

Increase Revenue 

Boost your hotel’s bottom line with targeted upsell opportunities and personalized offers.

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Studies show that guests are more likely to purchase additional services when they can do so online. Services are readily available in their self-service portal, allowing for quick, hassle-free booking and payment with just a few clicks.

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  • Drive higher revenue through automated room upgrades tailored to guest preferences. 

  • Increase income by offering extra services like spa access, tours, or dining packages during the guest journey. 

  • HotelBuddy always offers a room upgrades or an extra services to your guests, while the staff might simply forget or have time for it.

Cut Operational Costs

Reduce operational expenses with innovative technology and automation.

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  • Save on labor costs by automating check-in, check-out, and data entry processes.

  • Optimize front desk and housekeeping work schedules by reducing administrative workload, improve data analysis and improving task efficiency.

  • Eliminate the need for printing registration cards, paper invoices, and physical room directories.

  • Avoid expensive door lock upgrades with IoT-based digital key solutions.

  • Reduce plastic costs by eliminating physical key cards.

  • Eliminate hardware costs related to traditional kiosks.

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Hotels can reduce operational costs by up to 30% by automating processes like check-ins, check-outs, staff scheduling and maintenance.

While some may fear technology creates a detached, impersonal customer service experience, Hotelbuddy actually empowers businesses to serve customers on a deeper level by enabling personalization of marketing messages, automation of tedious tasks, and providing more efficient ways to address customer needs.

Kaidi Krimm

Marketing Manager

Nordic Hotel Forum

The ability to check in online, fill out registration forms and open the guests room with their smartphone saves time upon arrival and makes the check-in process more convenient for guests, and more efficient for the Hotel itself. The app presents a solid win/win for guests and hotel businesses in general, offered by a team of experienced IT and Hotel professionals.

Paul Taylor

Member of the Management Board

Unique Hotels Group

Good upsell platform, marketing assistant, good data collector and analytics. The contactless access to rooms has gotten also a great feedback from customers. No need to fill out paper registration cards and no need to take a room key card with you since everything is in mobile that is always with you and  everything works in browser! Support is always there to answer questions and solve issues.

Airiin Ojala

Hotel Manager

SOHO Hotel

HotelBuddy Benefits

Increase your revenue stream

Different studies show that online guests purchase more services (your services will be listed and readily available to be booked and paid within a few clicks in their personal devices). HotelBuddy always offers a room upgrade or an extra service to your guests, while the staff might simply forget it. Online check in is often done in a convenient setting, whilst the guest is in a relaxed state and more open to browse your services. The guest perceives the offers and upsells as a choice, not as a hard sell. Sales conversion increases significantly, when the guests are given more time to browse and choose between your services (PS! Online check in is normally completed a few days before arrival).

More About Digital Guest Journey

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Thanks to improved and speedy customer service and guest convenience HotelBuddy contributes to

Increased Customer Satisfaction 

Better & Faster Customer Service

  • Give your guests the seamless, tech-enabled experience they expect.

  • Empower guests with a no-download, web-based app for easy access to services.

  • Integrated chat allows instant, real-time communication with hotel staff.

  • Offers secure IoT-based digital keys for convenient room access.

  • Enables QR kiosk check-ins, so guests can check in quickly without waiting in line.

  • Enhances in-room entertainment by allowing guests to cast their favorite content to the TV.

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Studies show that 70% of the hotel guest would use a digital guest solution, if enabled.

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Sustainability & Eco-Friendliness

Reduce your environmental impact and appeal to eco-conscious travelers.

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81% of travellers plan to choose sustainable accommodation options in 2025.

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  • Eliminates paper waste with fully digital processes, including registration cards, invoices, and room directories.

  • Supports cloud-based storage of guest data, reducing the need for physical records.

  • Positions your hotel as a sustainable and tech-forward destination.

Better Reputation

Boost your visibility, attract more bookings, and position your hotel as a modern, tech-savvy destination.

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  • Automatically collects guest feedback and encourages 5-star reviews on platforms like TripAdvisor.

  • Strengthens your online presence and builds trust through positive ratings and testimonials.

  • Enhanced security: Protect sensitive data, verify guests, and ensure secure access to hotel facilities.

  • Helps your hotel earn a reputation for offering cutting-edge, contactless, and tech-driven guest services.

 

79% of Tripadvisor users are more likely to book a hotel with a higher rating when choosing between two otherwise similar properties.

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