HotelBuddy Guest App Covers The Whole Guest Journey
The HotelBuddy Guest App is a comprehensive, web-based self-service solution, or guest portal, designed to add an additional digital service layer to complement your existing customer service. Unlike many platforms that focus solely on pre-arrival automation, HotelBuddy provides a seamless and personalized guest experience from start to finish.
Benefits of Guest App
Guests receive a link to complete online check-in, explore upgrades, and book extra services, ask any questions via chat, and prepay ensuring a smooth and hassle-free arrival experience.
Pre-Arrival
Guests can access hotel info, chat with staff, order services, open doors, cast content to the TV, and manage their stay entirely from their smartphones.
During The Stay
Online checkout allows guests to settle their bills, receive invoices, and provide feedback—all with just a few clicks, eliminating front desk queues.
Departure
What Guests Say
Take a look at what happy travelers have to say about their experience using the guest app at our partner hotels.
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Why Guest Apps Matter in 2025
The modern traveler expects convenience, personalization, and speed. Studies show that 74% of guests prefer digital alternatives for in-person services, and 70% would use their smartphones to check in and manage their stay.
Here’s why they matter:
Enhance the Guest Experience
Guest apps empower travelers by providing seamless access to hotel services, communication, and entertainment—all from their smartphones. This improves convenience and satisfaction while giving guests greater control over their stay.
Increase Revenue Opportunities
With built-in features like service ordering, room upgrades, and personalized offers, guest apps turn every interaction into an upselling opportunity.
Boost Operational Efficiency
Automating tasks like check-in, service requests, and billing reduces staff workload, eliminates errors, and enables employees to focus on more meaningful guest interactions.
Drive Sustainability Efforts
Digitalizing guest services, such as paperless check-ins, invoices, and directories, aligns with growing demand for eco-friendly travel solutions.
Why Choose HotelBuddy Guest App
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100% Web-Based, accessible from any device with internet access, including smartphones, tablets, and laptops. No downloads required—guests simply scan a QR code or follow a link.
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2-Way PMS Integration: Seamless syncing with your existing systems ensures effortless setup and usage.
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The app gives guests easy access to all hotel services, including breakfast hours, gym times, and more. They can unlock their room and access other hotel areas, order services, chat with staff, track their room bill, stream Netflix and Spotify to the hotel TV, make payments, and check out—all from their mobile device.
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Suitable for all hotels: From boutique properties to large chains, HotelBuddy adapts to your needs. White label options available.
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Affordable Pricing: Starting at just €4.99 per room per month, it’s a cost-effective way to digitalize your operations.
FAQ
Guest app compatibility
Yes, being web-based, the HotelBuddy Guest App is accessible from any device with internet access, including smartphones, tablets, and laptops, without the need for any app downloads.
Guest app compatibility
HotelBuddy is designed to integrate seamlessly with your hotel's Property Management System (PMS) and other existing infrastructures (for example Door locks or Wifi system), ensuring smooth operation without the need for hardware modifications or additional app downloads for guests.
Guest app features
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Online check-in and check-out
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Mobile key access
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Extra service ordering and room upsells (e.g., room upgrades, spa appointments, F&B packages)
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Direct communication with hotel staff via Chat
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TV casting from personal devices
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Access to hotel information and personal folio
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Guest app customization
HotelBuddy offers customization options to align the app's interface with your hotel's branding, providing a consistent and personalized experience for your guests.
Guest app customization
Guests receive a secure link via email or SMS, which directs them to their personal HotelBuddy dashboard. From there, they can access all the app's features without needing to download anything.
Guest app safety
Yes, HotelBuddy employs industry-standard security measures to ensure that all guest data and transactions are handled securely, maintaining guest trust and compliance with data protection regulations.
Guest app benefits for hotels
By automating processes like check-in, service requests, and communication, the app reduces the workload on reception and other staff, cuts operational costs, and increases revenue from room upgrades and extra service sales.
More About Guest Journey
HotelBuddy Guest App
Hotel info
This serves as your digital room directory, designed to provide guests with comprehensive information about your hotel and its amenities.
Cast your device
Includes the personal Wifi network key for your guests and instructions how to cast content from their device to the hotel TV.
Check out
On the day of departure, your guests can check out here and, if necessary, pay for any additional services used.
Digital keys
With the "Unlock room" button your guests can open their room doors, corridor doors, spa and gym access, parking gates etc.
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Language selection
Guests can choose the langage their app is in and they receive communication from you. They can change that any time.
My stay
Your guests are able to keep an eye on their room bill during their visit and manage their orders made via HotelBuddy.
Chat with us
Your guests can use the chat function to communicate directly to the hotel staff, allowing you to give swift and accurate answers to their questions.
Extra Services
Your guests can explore the extra services and special offers provided by the hotel and conveniently book them directly through self-service.
Language selection
Guests can choose their preferred language for the app and hotel communication. They can change it anytime.
My stay
Guests can view their current bill, track orders, and manage their stay with ease.
Guests can message hotel staff directly for quick assistance, requests, or questions.
Guests can message hotel staff directly for quick assistance, requests, or questions.
Hotel info
Guests can access a digital room directory with all the essential information about the hotel, amenities, and services.
Guests receive their personal Wi-Fi details and can stream content from their device to the hotel TV.
Guests can check out on their phone and pay for any extra services before departure.
Guests can unlock their room, corridor doors, spa, gym, and parking with a single tap.
