Guest Feedback: Make Every Review Work for Your Hotel

HotelBuddy Feedback transforms guest opinions into actionable insights, helping you enhance your hotel’s reputation and service quality.

Benefits of Guest Reviews

Showcase positive reviews on platforms of your choice to attract more bookings and strengthen your hotel’s reputation.

Boost Online Visibility

Ensure low ratings are directed to your team or system for immediate follow-up, turning concerns into opportunities to delight guests.

Resolve Issues Faster

Asking for feedback shows guests that their opinions matter, making them feel valued and involved. This fosters trust, loyalty, and a deeper connection to your hotel.

Strengthen Relationships

What Guests Say

Take a look at what happy travelers have to say about their experience using digital keys at our partner hotels. With Hotelbuddy, you can elevate guest satisfaction, boost your online reviews, and achieve higher ratings on platforms like Booking.com and Tripadvisor.

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Why Collecting Positive Reviews Is Crucial

Did you know that guests are far more likely to leave a review after a negative experience than a positive one? Studies show that dissatisfied guests are 2-3 times more likely to share their feedback, often skewing online ratings and hurting your reputation.

That’s why automatically collecting positive reviews is essential. HotelBuddy Feedback makes it easy for happy guests to share their experiences, helping to balance out negative comments and highlight what your hotel does best.

By showcasing positive reviews on platforms like TripAdvisor or Google, you build trust, attract more bookings, and improve your hotel’s visibility.

Automated Feedback Requests

Guests who complete mobile check-out via HotelBuddy are automatically prompted to provide a rating from 1 to 5 stars.

To help boost positive guest reviews, HotelBuddy includes a built-in functionality that redirects guests who leave 4-5 star ratings to an online review site of your choice, such as TripAdvisor or Google Reviews, enhancing your online visibility.

For guests who rate their stay with 1-3 stars, their feedback is forwarded to your internal system or directly to your team, enabling timely resolution of any issues. Additionally, HotelBuddy allows you to redirect guests to any external URL you choose, making it a flexible solution for managing guest feedback and improving your hotel’s reputation.

If your hotel uses tools like ReviewPro or similar platforms, simply add the feedback collection link, and HotelBuddy will seamlessly redirect guests to that platform instead.

FAQ

Getting feedback from your clients helps you identify trends, areas for improvement, and opportunities for service enhancement.

Showcasing positive reviews on platforms like Booking.com and Tripadvisor attracts more bookings and strengthens your hotel’s reputation.
Importance of collecting guest reviews
Feedback collection
HotelBuddy collects guest feedback as part of the mobile check-out process. After completing their check-out, guests are automatically prompted to provide a rating on a scale of 1 to 5 stars.

For Positive Feedback (4–5 Stars): Guests are redirected to an online review site of your choice (e.g., TripAdvisor or Google Reviews) to help boost your hotel's online visibility and reputation.

For Negative Feedback (1–3 Stars): The feedback is sent directly to your internal system or your team, allowing you to address any issues promptly and improve guest satisfaction.

This automated and seamless process ensures that you collect valuable insights while maintaining control over your hotel’s public reputation. Additionally, if you use external tools like ReviewPro, HotelBuddy can redirect feedback to those platforms for further management.
Using custom internal forms or external surveys
Yes, HotelBuddy allows you to customize the redirect URLs for guest feedback. You can direct guests to any URL of your choice, such as a custom internal feedback form, an external survey tool, or public review platforms like TripAdvisor or Google Reviews. This flexibility enables you to tailor the feedback process to suit your hotel’s specific needs and goals, whether it’s resolving issues internally or boosting your online visibility.
Integration with ReviewPro and Tripadvisor
Yes, HotelBuddy’s guest review functionality integrates seamlessly with tools like ReviewPro, TripAdvisor, and other popular platforms. If your hotel uses ReviewPro or similar feedback collection tools, you can simply add the feedback collection link, and HotelBuddy will redirect guests there automatically.

For TripAdvisor, Google Reviews, or any other review platform, you can configure HotelBuddy to redirect guests who leave positive ratings (4–5 stars) to the respective site, helping you enhance your online presence and reputation. This flexibility ensures that the guest review process aligns with your existing tools and strategies.
Redirecting to Tripadvisor and Google Reviews
Yes, HotelBuddy allows you to collect feedback from guests before redirecting them to public review sites. During the check-out process, guests are prompted to provide a rating (1–5 stars).

For Positive Ratings (4–5 Stars): Guests are redirected to a review platform of your choice, such as TripAdvisor or Google Reviews, to leave a public review.

For Negative Ratings (1–3 Stars): Feedback is collected internally and sent directly to your team or system for resolution, preventing potentially negative reviews from being posted publicly.

This process helps you address guest concerns privately while ensuring only positive experiences are promoted on public platforms, improving your hotel’s online reputation.
Redirecting to Tripadvisor and Google Reviews
If a guest leaves a negative review (1–3 stars) during the feedback process in HotelBuddy, their comments are not redirected to public review sites.

Instead, the feedback is:

Forwarded Internally: The guest's feedback is sent directly to your internal system or to your designated team members.

Timely Notification: Your team is notified promptly, allowing you to address the issue quickly and effectively.

Opportunity for Resolution: You can reach out to the guest to resolve their concerns, turning a potentially negative experience into a positive one and demonstrating excellent customer service.

This process helps protect your hotel’s online reputation while giving you the chance to improve guest satisfaction through timely problem resolution.