HotelBuddy empowers hotels to create a fully personalized guest experience through a variety of customization options. These features allow hotels to strengthen brand identity, enhance guest satisfaction, and optimize operational efficiency.
Why Customization Matters for Hotels
In a world where travelers have endless choices, a seamless and personalized experience is a powerful tool to build brand loyalty and stand out from competitors. Customization gives hotels the opportunity to reinforce their unique identity at every guest touchpoint—whether through branded emails, personalized services, or tailored app experiences.
When guests feel that a hotel truly understands their preferences and needs, they are more likely to return and recommend it to others. Younger, tech-savvy generations often expect all services to be available and bookable digitally. They prefer managing their stay via phone, using chat for help or placing online orders instead of visiting the reception desk.
HotelBuddy understands the critical role customization plays in guest loyalty and satisfaction. It leads to memorable stays, repeat bookings, and 5-star reviews on major platforms. We enable hotels to deliver a seamless, branded experience from pre-arrival to post-departure.
Personalized Guest E-mails
With HotelBuddy’s two-way integration with your PMS, guest communication is both automated and customizable. The system automatically checks your arrival list and sends pre-arrival invitations to guests, prompting them to complete check-in, upgrade their room, and book extra services. You can set up automation rules to determine which guests receive communications and who is excluded (email blacklist).
Review and customize any of the emails sent to your guests—from check-in invitations and service confirmations to digital invoices and feedback requests.
Add a custom header image to reflect your brand’s logo and style.
Preview and customize text or choose pre-set templates to match your hotel’s tone, whether friendly or more formal.
Apply customizations in multiple languages with manually entered translations.
Send SMS messages to guests with phone numbers on file, improving conversion rates. Text messages can prompt guests to check in online, notify them when their room is ready, or provide links to their digital keys.
Guest App Customization
HotelBuddy’s guest app offers a modern, branded interface that lets guests manage their stay with ease from their phone browser.
Add background images that reflect your brand identity.
Customize the Registration form: Define which information to collect during online check-in (e.g., accompanying guest details, document uploads, handwritten signatures). Activate or hide fields with a simple toggle based on your country's legal requirements.
Customize Room upgrades & Extra services: Customize descriptions and images to showcase your upgrades and extra services. Beautifull designed and automated service recommendations maximize conversion without being intrusive.
Customize your Room directory: Provide quick access to key information like breakfast hours, gym access, and spa services to reduce front-desk inquiries.
Automation Rules: Streamline Payments with Custom Logic
Easily automate guest payments by setting up customized rules tailored to your hotel’s workflow. HotelBuddy integrates with your PMS to apply logic based on fields like rate codes, source codes, reservation types, payment methods, and notes.
Define whether whether payments should be collected or skipped from guests upon online check-in and check-out. Our flexible solution adapts to your unique business needs for efficient guest management.
Hide automatically rates for prepaid or travel agency bookings.
Restrict room upgrades for certain booking types (e.g., preventing upgrades for reservation with pets).
Digital key integration: Guests can unlock directly from their smartphones multiple access doors—including their room door, corridor doors, spa and gym entrances, hotel main doors, and parking gates.
White-Label Solutions: Fully Branded for Your Hotel Group
For larger hotels and hotel chains that require major customization, HotelBuddy offers Enterprise White-Label Solutions. Customization options include:
Adding your hotel group’s logo, colours, and design elements across guest communications and app interfaces.
Developing custom features tailored to your operational needs.
This solution is ideal for delivering a unified, high-touch experience across multiple properties while maintaining strong brand recognition.
Contact us to learn more about our white-label and enterprise solutions!
Why Hotels Should Choose HotelBuddy
Strengthen Your Brand
HotelBuddy empowers you to maintain your brand's identity across all guest interactions. With fully customized and white-label options, hotel groups can have their own branded app, enhancing recognition and creating lasting impressions.
Boost Guest Loyalty
Guests value convenience and personalization. Customizing emails, offering tailored upsells, and providing a branded app ensures a smooth, memorable experience that encourages loyalty and recommendations.
Increase Efficiency
By automating non-value-adding tasks like payments and check-ins, HotelBuddy frees your staff to focus on exceptional service. This reduces administrative workload and enhances the guest experience.
Drive Revenue Growth
Our platform increases ancillary revenue through perfectly timed room upgrades and extra services. These offers are tailored to guest needs, leading to higher conversion rates without feeling pushy.
One-Time Setup for Long-Term Efficiency
With HotelBuddy, most customizations require a one-time setup, enabling automation with minimal maintenance. Setting up email templates, inserting images, and configuring automation rules takes approximately two hours of work, depending on the scope of customizations. Once complete, the system runs automatically.
Our onboarding team is ready to assist you every step of the way, ensuring that your HotelBuddy solution is up and running quickly!
Contact us to explore customization options and transform your hotel's operations and guest experience with HotelBuddy!